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General Terms & Conditions
Please, take a few minutes to read and fully understand the Terms and Conditions of use of the Citizen Vintage website (www.citizenvintage.com). In using this website, you agree to respect these Terms and Conditions.
in-store: items at regular price can be exchanged within 7 days of purchase, for another item or store credit. We do not offer refunds.
online: items bought online are final sale and cannot be returned or exchanged.
*Exemptions: Online orders picked-up in store fall under our in-store policy: you may ask for an exchange within 7 days of receiving notice that your order is ready to be picked up, for store credit or another item, but we do not do refunds. This applies to vintage, Studio Citizen & artist items at regular price.
Items on sales are final sale and cannot be returned or exchanged under any circumstance.
in-store pick-ups: We are offering free Montréal pick-ups at the Plateau shop only (4059 Saint Laurent Blvd.), during our opening hours. You will receive a notification via e-mail once your order is ready to be picked up.
shipping: We offer tracked $13 flat rate shipping in Canada, and $16 flat rate shipping to the US, free over $200. Smaller items such as earrings, stickers, or post cards can be shipped for $3 to $6. (not tracked)
Orders are typically shipped Mondays and Thursdays. To meet this deadline your order will have to be placed before 5 p.m. on the previous evening of shipping. Orders typically take 4 to 6 business days to arrive.
We accept Visa and MasterCard
You may request a cancellation of your online order within 24 hours of purchase by sending us an email at [email protected]
Please note that orders that have shipped cannot be cancelled.
If you do not receive your order please contact us at [email protected], we will try our best to assist you. If the package cannot be located, you will receive a refund, however shipping fees are non-refundable.
Please note that every item listed online is also available to try-on & buy at our Plateau boutique, located at 4059 Saint-Laurent Blvd, Montreal, Quebec H2W 1Y7.
We are doing our best to continuously update the online inventory as items sell in-store! However, in the event of a double sale, priority will be given to the customer in-store and you will receive a refund if we cannot fulfill your online order.