FAQ

What is the concept of the store?

Our store is divided in 3 sections: vintage/used clothing, local artist items & our handmade line Studio Citizen! We have two boutiques, one of them is almost entirely online. Read more about our shop here.

 

Is everything listed online available in store?

All the items listed online are available at our Plateau location (4059 Saint-Laurent Blvd). If an item sells, it will show at sold-out on our website!

 

What is your return policy?

In-store: If you aren’t happy with your items, you may exchange them at one of our stores, for store credit or another item within 7 days after purchasing. We do not offer refunds.

Online: Sales are final, we do not offer returns.

*Exemption : orders that are picked up in store can be exchanged for store credit or another item, within 7 days after being notified the order is ready for pick up.

Items on sale cannot be exchanged or returned under any circumstance.

 

Where do you ship?

We offer $13 flat rate shipping in Canada, and $16 flat rate shipping to the US, free over $200. Smaller items such as earrings, stickers, or post cards can be shipped for $3 to $6.

If you’re in Montréal, you can come pick up your order at our Plateau location (4059 Saint Laurent Blvd) during our opening hours! Typically, we prepare your order within 1-2 business days.

For shipping anywhere else in the world, please e-mail us at [email protected] with the items you want and your address for a shipping quote.

 

Can I donate or sell my vintage clothing ?

We do not accept donations, or buy clothing. Lara and Becky, the owners of the store handpick all the clothes!

 

Can I borrow your clothes for a project?

We offer stylist loans at our Mile End location only (5330 Saint Laurent Blvd.), you may borrow clothes for up to $250 value for up to 4 days. Talk to an employee in store! This option is not available at our Plateau location.

 

I am an artist, how do I sell my products in your store?

Send us an email at [email protected] with all the information!