Return Policy for Online Shop & In-store Request for Online Item


Online Shop Return Policy

All vintage items bought online are final sale and cannot be returned or exchanged.

If you are experiencing issues with a Studio Citizen (Handmade) or artist item, e-mail us and we will solve the problem with you!

For further questions, contact us at shop@citizenvintage.com

In-Store Request for Trying on Online Item

If you would like to try something in-person from our online store, please e-mail us at shop@citizenvintage.com with the pieces you would like to try on, and we will bring them to our Mile End store (5330 St-Laurent Blvd.). We will let you know when the piece is there.

    When you make an appointment to come try the piece, we will send you an invoice (by e-mail) for a $5.00 deposit fee. The item(s) will be brought in store after the deposit is paid. This $5.00 will be deducted from your final total if you decide to purchase the item(s).

After purchase you have 7 days to exchange the item for store credit, however the pieces cannot be refunded. If you do not wish to purchase the item, we keep the $5.00 deposit fee for restocking expenses.

    If you are interested in trying more than one piece, we encourage you to include a list of the other items from the online shop that you would like to try on (include sizes if necessary). All this for a 5$ deposit fee!

Please note that this is not a hold, if the items sell before you get to try/purchase them, we will refund you the deposit.

   There are no returns/exchanges for pieces that are on sale or are a part of our ‘Marked Down’ section of the website.