Return Policy for Online Shop & In-store Request for Online Item
Online Shop Return Policy
All vintage items bought online are final sale and cannot be returned or exchanged.
If you are experiencing issues with a Studio Citizen (Handmade) or artist item, e-mail us and we will solve the problem with you!
For further questions, contact us at email@example.com
In-Store Request for Trying on Online Item
If you would like to try something in-person from our online store, please e-mail us at firstname.lastname@example.org with the pieces you would like to try on, and we will bring them to our Mile End store (5330 St-Laurent Blvd.). We will let you know when the piece is there.
When you make an appointment to come try the piece, we will send you an invoice (by e-mail) for a $5.00 deposit fee. The item(s) will be brought in store after the deposit is paid. This $5.00 will be deducted from your final total if you decide to purchase the item(s).
After purchase you have 7 days to exchange the item for store credit, however the pieces cannot be refunded. If you do not wish to purchase the item, we keep the $5.00 deposit fee for restocking expenses.
If you are interested in trying more than one piece, we encourage you to include a list of the other items from the online shop that you would like to try on (include sizes if necessary). All this for a 5$ deposit fee!
Please note that this is not a hold, if the items sell before you get to try/purchase them, we will refund you the deposit.
There are no returns/exchanges for pieces that are on sale or are a part of our ‘Marked Down’ section of the website.